# AI for procurement

Optimize supply chain management and simplify procurement processes

## Omnitrax drives efficiency & boosts employee satisfaction with Aisera’s Assistant

### About the company

Omnitrax is a rail and real estate company and is one of the largest privately owned railroad companies in the United States.

**Headquarters**  
Denver, Colorado  
United States

**Industry**  
Rail & Real Estate

**Customer since**  
2023

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## **89%**  
Auto-resolution rate  
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## **60%**  
First call resolution improvement  
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## **50%**  
Improved agent productivity

Reduce cost through process automation

Automate tasks for inventory management, supplier selection, ethical sourcing standards, pricing strategies, and more.

Enhance supplier collaboration

Enable self-service & seamless interactions with suppliers to answer any query instantly and accurately.

Boost customer satisfaction

Gain real-time insights, supplier performance, and supply chain efficiency and generate custom reports and alerts.

## Intelligent procurement and supply chain with agentic AI

### ORDER PROCESSING AND UPDATES

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Enable users to modify quantities, verify product details, and instantly receive revised order confirmations without human intervention.

### SPEND ANALYSIS

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Analyze spend patterns across categories to identify cost-saving and efficiency improvement opportunities. This enables procurement teams to manage budgets and allocate resources more effectively.

### CONTRACT MANAGEMENT

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Streamline contract review by extracting key details, ensuring compliance, and generating standardized documents from templates for speed and consistency.

### INVENTORY MANAGEMENT & DEMAND FORECASTING

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Proactively alert procurement teams across multiple channels when inventory levels fall below a certain threshold and trigger reorders. Facilitate regular inventory checks and audits.

### SUPPLIER MANAGEMENT

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Streamline logistics by analyzing transportation routes, performance history, pricing, inventory management, and supplier lead times to pinpoint the best suppliers for specific products.

> ## **Industry’s most awarded**  AI agent platform

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Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management

> **Aisera delivers good results for end-user self-service** through robust conversational AI capabilities, enabling customers to leverage its proprietary large language model (LLM) or integrate their own models, with LLM Studio supporting tailored tuning using organizational knowledge and ITSM data.
>
> **[Learn more](/content/gartner-magic-quadrant-for-ai-itsm/index.html)**

IDC MarketScape: Worldwide Conversational AI Software

> With the ability to **create or enhance enterprise taxonomies, ontologies, or other knowledge models with generative AI**, Aisera provides a single, intelligent universal entry point across IT, HR, Facilities, and more, orchestrating workflows and eliminating silos.
>
> [**Learn more**](/content/idc-conversational-ai/index.html)

Aisera’s Gen-AI-centric tech stack serves as an example of a Gen-AI native IT architecture

> **Aisera is a Gen-AI native company focusing** on providing Gen-AI based solutions for, amongst other things, IT, HR, and customer service. Given their skew towards being a Gen-AI native company, this exhibit could illustrate how future tech stacks for companies could look.

## **Freedom to _integrate_. Power to _scale_.**

## Delivering real-world  **business value**

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[City & County of Denver](/content/customers/city-and-county-of-denver/index.html)

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[BDO Canada](/content/customers/bdo-canada/index.html)

#### $1.9M  
Costs savings

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[Big 5 Sporting Goods](/content/customers/big5sportinggoods/index.html)