Generative AI For Education

Learn how you can innovate and deliver an AI-driven conversational service experience at your University with Aisera’s Generative AI & Automation.

How Dartmouth Provides Next-Gen Service Desk Experience

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Virtual assistants are transforming Education IT support

Here are the different use cases of supporting IT requests with Generative AI & Automation.

24/7 Autonomous Support for Faculty and Students to resolve IT issues. Faculty & students can have immediate answers to their information & technology questions online with AI chatbots. Automate repetitive questions, freeing up the support desk to focus on more complex tasks.

Proactive User Notification and Engagement Across Channels. With Aisera’s AI Service Desk, you can boost user engagement in MS Teams, Slack or Webchat for faculty and student users while offering improved visibility into gaps and governance of its knowledge base.

Self-Service Ticket Deflection and Seamless Escalation. With Conversational AI & Automation, you can offer campus-wide self-service for rapid resolutions for common issues and a high degree of tickets being automatically resolved leads to higher agent productivity.

Identification of Knowledge Gaps for Continuous Improvement. Aisera’s continuous AI learning technology learns from past resolved tickets provided by trusted agents to automatically close knowledge gaps and improve prediction accuracy for future requests.