# Copilot for Zoom

### Conversational AI and Automation Solution for Zoom

## AI Service Desk

Aisera’s Copilot for Zoom provides users with the next-gen support experience. It delivers [AI-powered workflow automation](/content/products/ai-workflows/index.html) for rapid self-service resolutions for IT, HR, Customer Service, and more. Leverage Aisera’s [AI Copilot](/content/products/ai-copilot/index.html) technology to support users with instant access to knowledge, streamlined workflows, and an improved service experience.

[Solution Brief](https://content.aisera.com/solution-briefs/zoom/)

## How It Works

Aisera’s cloud-native AI solution uses [Conversational AI](/content/an-overview-of-conversational-ai/index.html) & Automation to accurately understand and instantly resolve support requests right within Zoom using its out-of-the-box integrations to leading systems such as ServiceNow, Jira, Salesforce, Zendesk, and BMC.

## Capabilities

[Self-Service Virtual Assistant](/content/integrations/zoom/#cesis_self-service-virtual-assistant_388529411/index.html)

Provide users with Aisera’s [AI-driven Virtual Assistant](/content/chatbots-virtual-assistants-conversational-ai/index.html) for IT, HR, Sales, and Finance departments for instant knowledge retrieval and self-service for requests and inquiries.

[Conversational AI](/content/integrations/zoom/#cesis_conversational-ai_500143200/index.html)

Aisera’s [Conversational AI Platform](/content/products/conversational-ai/index.html) optimizes complex conversational experiences for users with Aisera’s proprietary supervised and [unsupervised NLP](/content/blog/unsupervised-and-supervised-nlp-approach/index.html), NLU, and NLG on Zoom.

[Conversational Automation](/content/integrations/zoom/#cesis_conversational-automation_435230428/index.html)

Get the most out of workflows with access to 1200+ out-of-the-box, [pre-built workflows](/content/products/ai-workflows/index.html) on Aisera’s [Conversational Automation](/content/blog/conversational-rpa-what-is-it/index.html) solution.

[Over 400+ Integrations Available](/content/integrations/zoom/#cesis_over-400-integrations-available_1837509571/index.html)

Aisera creates seamless experiences with deep integrations to existing systems like [ServiceNow](/content/integrations/servicenow/index.html), Jira, [Zendesk](/content/integrations/zendesk/index.html), Salesforce, BMC, and more.

[Personalized and Proactive Notifications](/content/integrations/zoom/#cesis_personalized-and-proactive-notifications_2065858307/index.html)

Create customized and configurable notifications, alerts, and flows to proactively address employee requests for better engagement and faster resolutions.

[See More](https://content.aisera.com/solution-briefs/zoom/)

## Featured Case Study

Zoom leverages Aisera’s [AI Service Desk](/content/products/ai-service-desk/index.html) and Conversational AI virtual agent to provide its employees with unified self-service across company channels. By equipping employees with intelligent self-service resolutions, Zoom quickly improved its auto-resolution rate, employee satisfaction, agent productivity, and MTTR.

[Case Study](https://content.aisera.com/case-studies/zoom/)