# Copilot for Zendesk

### Auto-Resolution, Agent-Assist, and AI-Driven Workflows for Zendesk

## AiseraGPT for Zendesk AI

Aisera’s AI Copilot solution provides Zendesk Customers with top-of-the-line performance by integrating cases, knowledge base, and the community with multi-channel support, including Live Chat Handover. Aisera’s [AI Customer Service](/content/products/ai-customer-service/index.html) solution also offers advanced and intelligent self-service Virtual Assistant and Agent-Assist capabilities such as recommendations on case resolutions, next-best actions, and case auto-classification.

Aisera’s [Copilot for enterprise](/content/products/ai-copilot/index.html) drastically improves customer experiences and reduces agent workload.

[Solution Brief](https://content.aisera.com/solution-briefs/ai-customer-service-zendesk)

## How It Works

Aisera leverages Knowledge Base, cases, and live chat on Zendesk to auto-resolve incoming support requests and auto-classify cases with intelligent automation, supporting service agents and creating exceptional self-service resolutions for customers.

## Capabilities

[Conversational AI - Self-service using Knowledge Base](/content/integrations/zendesk/#cesis_conversational-ai-self-service-using-knowledge-base_1903019254/index.html)

Autonomous multi-turn conversational experiences with supervised and unsupervised NLP, NLU and NLG.

[Conversational RPA](/content/integrations/zendesk/#cesis_conversational-rpa_716148125/index.html)

Get 1200+ out-of-the-box workflows on Aisera’s AI-native RPA to automate workflows for common customer issues.

[Ticket AI: Auto-Resolution and Agent-Assist](/content/integrations/zendesk/#cesis_ticket-ai-auto-resolution-and-agent-assist_1397931372/index.html)

Use Aisera’s Ticket AI seamlessly integrated with Zendesk to empower users with self-service resolutions and automatic classification, routing, custom case attributing, and applying macros as well as Agent-Assist capabilities.

[Live Chat](/content/integrations/zendesk/#cesis_live-chat_1766410825/index.html)

Provide customers with effortless transfers and easy escalations to human agents through automated case creation or live chat.

[Out-of-the-Box Integration of Macros](/content/integrations/zendesk/#cesis_out-of-the-box-integration-of-macros_433546124/index.html)

Automatically leverage and apply macros in Zendesk to seamlessly integrate with existing workflows.

[See More](https://www.zendesk.com/marketplace/apps/support/614448/ai-customer-service/)

## Featured Case Study

Aisera’s AI Customer Service solution on Zendesk helped Dave process high volumes of support requests by auto-resolving incoming cases. Read this case study to see how Dave was able to drive better customer experiences for users.

[Case Study](https://content.aisera.com/case-studies/dave/)