# Copilot for Slack

### Conversational AI, Automation, and Agent-Assist Solution for Slack

## AI Service Desk

Aisera’s Copilot for Slack provides employees with pleasant self-service experiences and improves the productivity of organizations. Aisera auto-resolves incoming employee support requests using [Conversational AI](/content/products/conversational-ai/index.html) and automation for out-of-the-box AI-driven automated workflows. Leverage [AI Copilot](/content/products/ai-copilot/index.html) to support employees with instant access to knowledge, streamlined work processes, reduced workloads, and dramatic employee satisfaction improvements.

[Solution Brief](https://content.aisera.com/solution-briefs/slack/)

## How It Works

Aisera’s cloud-native AI solution uses Conversational AI and Conversational RPA to accurately understand and instantly resolve support requests right within Slack using its out-of-the-box integrations to leading systems such as [ServiceNow](/content/integrations/servicenow/index.html), Jira, Salesforce, [Zendesk](/content/integrations/zendesk/index.html), and BMC.

## Capabilities

[Conversational AI - Self-service using Knowledge Base](/content/integrations/slack/#cesis_conversational-ai-self-service-using-knowledge-base_202523622/index.html)

Automate and optimize multi-turn conversational experiences for users with Aisera’s proprietary supervised and [unsupervised NLP](/content/blog/unsupervised-and-supervised-nlp-approach/index.html), NLU, and NLG on Slack.

[Conversational RPA](/content/integrations/slack/#cesis_conversational-rpa_526480641/index.html)

Get the most out of workflows with access to 1200+ out-of-the-box, pre-built workflows automated on Aisera’s [AI-native RPA](/content/blog/conversational-rpa-what-is-it/index.html).

[Self-Service Virtual Assistant](/content/integrations/slack/#cesis_self-service-virtual-assistant_1460672846/index.html)

Provide users with Aisera’s [AI-driven Virtual Assistant](/content/chatbots-virtual-assistants-conversational-ai/index.html) for IT, HR, Facilities, and Sales departments for instant knowledge retrieval and self-service for requests and inquiries.

[Deep Integrations](/content/integrations/slack/#cesis_deep-integrations_467831365/index.html)

Aisera creates seamless and frictionless experiences with deep integrations to existing systems such as [ServiceNow](/content/integrations/servicenow/index.html), Jira, [Zendesk](/content/integrations/zendesk/index.html), Salesforce, BMC, and more.

[Proactive Notifications & Listening Mode](/content/integrations/slack/#cesis_proactive-notifications-listening-mode_2111278095/index.html)

Create customized and configurable notifications, alerts, and flows to proactively address user issues and requests for higher engagement and faster resolutions with Listening Mode on Slack.

[See More](https://content.aisera.com/solution-briefs/slack/)

## Featured Case Study

By leveraging Aisera’s AI Service Management solution on Slack, Dartmouth was able to deliver 60% auto-resolutions of IT support requests for students and faculty. Aisera quickly reduced wait times and high ticket volumes on Slack to make digital access to learning, teaching, and collaboration easier.

[Case Study](https://content.aisera.com/case-studies/dartmouth/)