# Copilot for MS Teams

### Conversational AI, Automation, and Agent-Assist Solution for Microsoft Teams

## AI Service Desk

Aisera’s AI Copilot for Microsoft Teams dramatically improves employee productivity for organizations. With [Conversational AI](/content/products/conversational-ai/index.html) and automation, Aisera provides intelligent workflows to empower users with personalized self-service resolutions. Aisera’s Virtual Assistant helps employees access knowledge, streamline requests, and speed up processes for reduced workload and boosts satisfaction. Aisera [AI Copilot](/content/products/ai-copilot/index.html) seamlessly integrates with existing enterprise systems for frictionless, out-of-the-box AI Service Management. Get it now on Microsoft Appsource.

[Solution Brief](https://content.aisera.com/solution-briefs/microsoft-teams)

## How It Works

Aisera leverages Conversational AI and Conversational RPA to understand and resolve support requests right within Microsoft Teams using its out-of-the-box integrations to Microsoft applications from Active Directory, Office 365, and SharePoint, as well as leading systems such as ServiceNow, Jira, Salesforce, Zendesk, and BMC.

## Capabilities

[Conversational AI - Self-service using Knowledge Base](/content/integrations/ms-teams/#cesis_conversational-ai-self-service-using-knowledge-base_985191897/index.html)

Aisera delivers supervised and unsupervised NLP, NLU, and NLG on the MS Teams [chatbot](/content/best-ai-chatbot-top-features/index.html) to easily automate and optimize multi-turn conversational experiences for users.

[Conversational RPA](/content/integrations/ms-teams/#cesis_conversational-rpa_1298329726/index.html)

Streamline workflows and operations with access to 1200+ out-of-the-box, automated workflows on Aisera’s AI-native RPA.

[Self-Service Virtual Assistant](/content/integrations/ms-teams/#cesis_self-service-virtual-assistant_27878843/index.html)

Utilize Aisera’s Virtual Assistant for IT, HR, Sales, and Facilities to deliver fast self-service resolutions for users.

[Deep Integrations](/content/integrations/ms-teams/#cesis_deep-integrations_606132809/index.html)

Aisera’s AI solutions deeply integrate with existing Microsoft applications such as Active Directory, Azure AD, Microsoft Dynamics, Microsoft Office 365, and more.

[Proactive Notifications](/content/integrations/ms-teams/#cesis_proactive-notifications_381456005/index.html)

Drive high user engagement with personalized and proactive notifications to alert and notify users.

[See More](https://appsource.microsoft.com/en-us/product/office/wa200002154)

## Featured Case Study

NJ Transit leveraged  Aisera’s AI Service Management solution on Microsoft Teams to seamlessly automate their workflows and core operations to deliver instant self-service to employees for support requests, boosting employee productivity and satisfaction.

[Case Study](https://content.aisera.com/case-studies/nj-transit/)