Copilot for Microsoft Teams | AI Service Management (AISM)
Copilot for MS Teams
Conversational AI, Automation, and Agent-Assist Solution for Microsoft Teams
AI Service Desk
Aisera’s AI Copilot for Microsoft Teams dramatically improves employee productivity for organizations. With Conversational AI and automation, Aisera provides intelligent workflows to empower users with personalized self-service resolutions. Aisera’s Virtual Assistant helps employees access knowledge, streamline requests, and speed up processes for reduced workload and boosts satisfaction. Aisera AI Copilot seamlessly integrates with existing enterprise systems for frictionless, out-of-the-box AI Service Management. Get it now on Microsoft Appsource.
How It Works
Aisera leverages Conversational AI and Conversational RPA to understand and resolve support requests right within Microsoft Teams using its out-of-the-box integrations to Microsoft applications from Active Directory, Office 365, and SharePoint, as well as leading systems such as ServiceNow, Jira, Salesforce, Zendesk, and BMC.
Capabilities
Conversational AI - Self-service using Knowledge Base
Aisera delivers supervised and unsupervised NLP, NLU, and NLG on the MS Teams chatbot to easily automate and optimize multi-turn conversational experiences for users.
Streamline workflows and operations with access to 1200+ out-of-the-box, automated workflows on Aisera’s AI-native RPA.
Self-Service Virtual Assistant
Utilize Aisera’s Virtual Assistant for IT, HR, Sales, and Facilities to deliver fast self-service resolutions for users.
Aisera’s AI solutions deeply integrate with existing Microsoft applications such as Active Directory, Azure AD, Microsoft Dynamics, Microsoft Office 365, and more.
Drive high user engagement with personalized and proactive notifications to alert and notify users.
Featured Case Study
NJ Transit leveraged Aisera’s AI Service Management solution on Microsoft Teams to seamlessly automate their workflows and core operations to deliver instant self-service to employees for support requests, boosting employee productivity and satisfaction.